Terms of Service

01Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and AI voice receptionist services provided by Relayly (“Relayly,” “we,” “us,” or “our”). By using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.

02The service

Relayly provides an AI-powered voice receptionist that can answer calls, respond to callers, qualify leads, take messages, and book appointments according to the configuration you provide. Features, included call minutes, and limits depend on your chosen plan and may change as the Service evolves.

03Accounts and eligibility

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. You must be capable of forming a binding contract and use the Service only for lawful business purposes.

04Subscriptions, billing, and cancellation

• Plans are billed on a recurring monthly basis and renew automatically until cancelled.
• A one-time setup fee may apply, as described at sign-up.
• Usage beyond included call minutes is billed at the applicable per-minute rate.
• Fees are exclusive of taxes, which we add where required.
• You may cancel at any time, effective at the end of the current billing period. Except where required by law, fees already paid are non-refundable.

05Acceptable use

You agree not to use the Service to:

• Break the law or infringe the rights of others.
• Send unlawful, harassing, deceptive, or harmful communications.
• Interfere with or attempt to compromise the Service’s security or integrity.
• Resell or provide the Service to third parties except as expressly permitted.

06Telephone, recording, and messaging compliance

You are responsible for how the Service is used on your phone lines and for complying with all applicable telecommunications, call-recording, consent, and anti-spam laws — including Canada’s Anti-Spam Legislation (CASL) and applicable call-recording consent requirements. Where you enable call recording, you are responsible for providing required notices to and obtaining consent from callers.

07Third-party services

The Service integrates with third-party services (such as calendars, telephony, and AI providers). Your use of those services may be subject to their own terms, and we are not responsible for third-party services.

08Intellectual property

The Service, including its software, content, and branding, is owned by Relayly and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain rights to the content and data you provide.

09Disclaimers

The Service is provided “as is” and “as available.” AI systems can make mistakes, misunderstand callers, or be unavailable. To the fullest extent permitted by law, we disclaim all warranties, express or implied, and do not warrant that the Service will be uninterrupted, error-free, or that every call will be handled as intended.

10Limitation of liability

To the fullest extent permitted by law, Relayly will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business (including missed calls or bookings). Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the three months before the claim.

11Indemnification

You agree to indemnify and hold Relayly harmless from claims and expenses arising out of your use of the Service, your content, or your breach of these Terms or applicable law, including telecommunications and privacy laws.

12Term and termination

These Terms apply while you use the Service. We may suspend or terminate access if you breach these Terms or to protect the Service. On termination, your right to use the Service ends; provisions that by their nature should survive will survive.

13Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts located in British Columbia will have exclusive jurisdiction, subject to any non-waivable rights under applicable consumer law.

14Changes to these terms

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date. Your continued use of the Service after changes take effect means you accept the updated Terms.

15Contact us

Questions about these Terms? Contact us at [email protected].