Your front desk is with a patient. Relayly gets the phone.
New-patient calls ring while your team is chairside, at lunch, or gone for the day. Relayly answers every one — booking exams, screening insurance, and keeping your chairs full.
A missed new-patient call is a $10,000 lifetime patient lost.
New patients call more than they email — and when the phone rings out at lunch or after close, they book with the practice that answered. Relayly keeps every enquiry, recall, and reschedule from slipping.
A second front desk that never puts anyone on hold.
Tuned to how practices actually schedule — not a generic phone bot.
New-patient booking
Books exams, cleanings, and consults into open slots with the visit type and provider rules you set.
Insurance screening
Asks for the carrier up front and notes it on the appointment, so your team verifies before the visit — not in the lobby.
Reschedules & recalls
Handles cancellation calls by rebooking on the spot instead of losing the patient to "I'll call back later."
After-hours & lunch coverage
Catches the calls that ring out when the desk is unstaffed — evenings, weekends, and the noon rush.
Reminder texts
Confirmations and reminders that cut no-shows and keep your schedule tight.
Emergency routing
Toothache and trauma calls get flagged and routed per your on-call protocol.
Dental teams ask us…
Callers hear a natural, friendly voice that answers instantly instead of hold music or voicemail. You choose the voice and greeting, and it can introduce itself as your virtual receptionist for full transparency.
Relayly can tell callers which carriers you accept and record the patient's plan on the booking. Formal eligibility verification stays with your team — Relayly just makes sure the information is captured up front.
Relayly books into its own calendar, which syncs with Google and Outlook. If you run PMS software like Dentrix or Open Dental, ask us on the demo call about the best workflow for your setup.
Calls are handled with configurable recording and retention settings, and you control what information Relayly collects. See our privacy policy, and ask us about compliance for your province on the demo call.
Keep your chairs full without burning out your front desk.
Book a 15-minute demo and hear Relayly book a new-patient exam — or ring the demo line right now.
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